IT Services Agreement

RedVMX IT Services. We offer varying RedVMX Managed IT Services, (“RedVMX IT Services”) plans, which can include the following services:

• Antivirus Protection. Antivirus Protection includes preventing threats that traditional antivirus software can’t stop. Actively blocks threats like worms, rogues, dialers, trojans, rootkits, spyware, exploits, bots, and other malware. Use your computer and mobile devices with confidence and peace of mind.
• Data File Restore. Data File Restore includes restoring files from your data backup or moving them from one computer to another.
• New Computer Setup. It doesn’t matter if it’s a PC or a Mac, desktop or laptop, we’ll help you set up everything the way you want it. We’ll remove bloatware, setup your Wi-Fi and network settings, sync to any subscribed cloud services, set up desired power settings, and more.
• New Device Setup. RedVMX IT Services will help you set up any Apple or Android device. We’ll help you connect to Wi-Fi, setup your non-RedVMX email, and sync to the cloud. We’ll help you personalize your device so you can feel confident using it.
• OS Upgrade. Whether you use a Mac or PC, we can help. We can take your computer through the upgrade process so you don’t have to worry. Once the upgrade is complete, we’ll show you what’s changed so you can feel confident using your computer.
• Printer Setup. We’ll help you connect your printer to your computer and a wireless network (if possible).
• Social Media Access Settings. We can help you adjust your account settings to protect your privacy and personal information so you stay safe online. We’ll also teach you how to use a social media platform of your choice.
• Software Install/Uninstall. We can install or uninstall any standard software on your computer for you. We’ll also show you how to run updates, uninstall unwanted software, and set up shortcuts to access your programs faster.
• Tune-Up. Getting a tune-up quarterly identifies and prevents several issues that can slow down your computer, including viruses and malware. Tune-ups ensure that your computer is functioning like it’s meant to with improved speed and efficiency.
• Virus & Malware Removal with RedVMX IT Services Deep Clean. Malware is any type of program used to attack or damage computers, including viruses, spyware, adware, worms, and Trojans. It can record your passwords and steal your information. It’s often difficult to remove because bits of code are scattered inside other applications to hide them from your computer’s operating system. A deep cleaning of your computer will ensure we remove every little piece of malware from your computer.
• 3rd Party Server SSL Certificate Installation/Configuration. We’ll install the encrypted data on your server so that you can secure/encrypt sensitive communication between your site and your customers. This isn’t applicable to RedVMX hosted websites.

RedVMX Customer ID. In order to purchase the RedVMX Paid IT Services, you must already have a RedVMX customer ID and have created a RedVMX customer account.

Intellectual Property. You represent and warrant that you have the necessary rights to any data, software programs, or services that you use in connection with your access or use of the RedVMX IT Services and that such activities do not infringe the intellectual property or other proprietary rights of any third party.