Last Revised 10/18/2023
Products purchased from Intelligent Infrastructure LLC d/b/a RedVMX may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Intelligent Infrastructure LLC d/b/a RedVMX in accordance with the terms and conditions of the applicable product or service agreement (see here).
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with RedVMX’s customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
BRAZILIAN CUSTOMERS: Any and all Products or Services sold by RedVMX may be refunded only if cancelled within SEVEN (7) DAYS from the date of the transaction.
EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE “PRODUCTS WITH SPECIAL REFUND TERMS”, WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS
Standard Refund Terms
Annual Plans+ – Within 30 days of the date of the transaction.
Monthly Plans*+ – Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted._
Products with Special Refund Terms
Assisted Service
Refundable after the initial three months.
Managed IT Services
If Managed IT Services has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
- Annual Subscriptions: Non-refundable
- Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.
Hosting Services
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Services
Website Services:
- Build Fee: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review. Non-refundable once first revision is completed or after 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
- Hosting: Eligible for a refund as defined in the “Standard Refund Terms” stated above.
Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered or within 30 days of the date of the transaction.
Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
Website Care and Marketing Services: If you purchase Website Care or Marketing Services and the plan has been used during the billing period, your subscription is non-refundable.
Usage of Website Care is either defined by RedVMX completing 1 or more requests or, in the event plan is bundled with a Website Design Service, the site design is delivered.
If no usage of the Website Care plan has occurred, you are eligible for a refund as defined in the “Standard Refund Terms” stated above.
SEO Services
SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term.
For all SEO Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.
If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of SEO Services, but RedVMX will not bill you for any future months. However, you will not be refunded the cost of the current or past months.
If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO Services and RedVMX will issue a 50% prorated refund to your original payment method for any remaining unused months.
Website Security
Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.
WordPress Premium Support
Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.
Products Not Eligible for Refunds
- Cloud Servers
- Configuration Add-Ons
- Hosting Connection paid Apps (not refundable once set up)